Terms & Privacy
Last updated: 30 September 2026
Terms of use
1. About us
YSB Marketing Tracker ("the app") is provided by YSB.com.au Pty Ltd, ABN 30 112 484 152, trading as YSB and Yellow Sub Marketing ("YSB", "we", "us"). By creating an account or using the app, you agree to these terms.
2. Using the app
You agree to use the app only to record genuine enquiries and results for your business, to keep your login details private. This app does not contain your customers' personal details (such as names, phone numbers or addresses). It is designed to track call types, outcomes and values only.
3. Free trial and subscriptions
Paid plans start with a 14-day free trial. A card is required to start. Unless you cancel before the trial ends, your subscription starts automatically. Monthly plans are charged a part-month amount when the trial ends, then the full monthly fee on the 1st of each month. Annual plans are charged in full when the trial ends. Prices are in AUD and exclude GST, which is added at checkout. You can cancel anytime from the Billing page. Cancellation takes effect at the end of your current billing period, as set out under "Access and closing your account" below. Fees already paid are not refunded, except where required by law or under clause 5.
4. Managed accounts
If your access is included with a YSB managed marketing service, it continues while that service is active. If the service ends, your account closes as set out under "Access and closing your account" below, unless you choose a paid plan.
5. Changes to the service
We may update and improve the app at any time. We will give you at least 30 days' notice of any change to these terms or your price that materially affects you, or if we decide to close the service. If we close the service, we will refund any prepaid fees for the unused period.
6. Liability
To the extent permitted by law, the app and its reports are provided without warranties, and our total liability to you is limited to the fees you paid in the 3 months before the claim. Nothing in these terms excludes rights you have under the Australian Consumer Law.
7. Governing law
These terms are governed by the laws of Queensland, Australia.
Your data
You own the business data you enter into the app, including call records, bookings, values and advertising figures. You give YSB permission to store and use that data to run and improve the app and, if YSB manages your marketing, to report on and improve your marketing results. We may use combined, anonymised figures (for example, average close rates across all users) to improve the service. These will never identify you or your business.
Access and closing your account
Access to the app requires an active paid subscription, or an active YSB marketing service for managed accounts.
If you cancel your subscription, you keep full access until the end of your current billing period. Your account then closes 5 days later. During those 5 days, you can still log in to view and export your data, but you cannot log new calls. If your YSB marketing service ends, your account closes 5 days after the service end date, unless you choose a paid plan.
After your account closes, we keep your data for 12 months so you can pick up where you left off if you return. After that, or earlier if you ask us, we delete it.
Privacy
What we collect: your name, email address, business name and the business information you enter, plus basic usage data needed to run the app.
How we use it: to provide the app, manage your account and billing, provide support, and improve the service. We do not sell your information.
Service providers: we use trusted providers to host the app and process payments, including Stripe. Card details are handled by Stripe, and we never see or store card numbers. Some of these providers may store data outside Australia. We take reasonable steps to make sure they protect it.
Security: data is stored securely with access limited to your business and authorised YSB staff.
Access, correction and complaints: to access, correct or delete your information, or to make a privacy complaint, email - info@ysb.com.au If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
YSB.com.au Pty Ltd, trading as YSB and Yellow Sub Marketing
Phone: 1300 795 024
Email: info@ysb.com.au
Website: ysb.com.au
App: marketing-tracker.yellowsub.biz